> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qwenwork.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Enterprise Edition Subscription

> Understand QwenWork Enterprise Edition plans and subscription options.

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## Overview

QwenWork Enterprise Edition is a paid subscription product for enterprise customers. Customers purchase and manage their subscription at the **organization** level. The Enterprise Edition consists of two parts:

- **Enterprise seats**: per-person subscription entitlements. Each seat includes 2,000 credits per month.
- **Enterprise add-on credit packs**: one-time purchased credit packs, valid for one year.

All credits (seat credits + credit pack credits) flow into a unified **shared credits pool**, which all members of the organization draw from.

## Key Concepts

| Term                | Definition                                                                                                                                |
| ------------------- | ----------------------------------------------------------------------------------------------------------------------------------------- |
| Organization        | The enterprise customer's entity in QwenWork; each purchase corresponds to one organization.                                              |
| Seat                | The paid subscription unit of Enterprise Edition, purchased by quantity; currently one spec only, "Enterprise Standard".                  |
| Seat credits        | The 2,000 credits included with each seat per month; refreshed with each subscription month, unused credits expire and do not accumulate. |
| Credit pack         | A one-time purchased credit pack, valid for one year, available in multiple tiers.                                                        |
| Credit pack credits | Credits granted by credit packs; they enter the shared credits pool.                                                                      |
| Shared credits pool | The unified balance of seat credits and credit pack credits within an organization, shared and consumed by all members.                   |
| Subscription period | The full duration of one subscription, in either annual or monthly billing.                                                               |
| Subscription month  | The monthly billing boundary used for seat credit refresh (aligned to calendar months from the purchase date).                            |
| Next refresh time   | The point in time when seat credits are next refreshed.                                                                                   |
| Expiration time     | The point when the current subscription period ends and renewal is due.                                                                   |

## Product Structure & Credits Pool Model

### Structure Overview

```
QwenWork Enterprise Edition (Organization)
├── Enterprise seats (N × Enterprise Standard)
│     └── 2,000 credits per seat per subscription month  ┐
│                                                         ├──> Shared credits pool (organization-wide balance)
└── Enterprise add-on credit packs (multiple tiers, one-year validity) ┘
```

### Credit Attribute Comparison

| Attribute          | Seat credits                                                         | Credit pack credits                 |
| ------------------ | -------------------------------------------------------------------- | ----------------------------------- |
| Source             | Included with seats (2,000/seat/month)                               | Separately purchased credit packs   |
| Validity           | Valid within the current subscription month                          | One year from purchase              |
| Refresh            | Refreshed uniformly every subscription month                         | No refresh                          |
| Expiry handling    | Reset to zero at the end of each subscription month; no accumulation | Reset to zero at expiry             |
| Shared             | Yes, enters the shared credits pool                                  | Yes, enters the shared credits pool |
| Deduction priority | Credits expiring sooner are consumed first                           |                                     |

### Core Rules of the Credits Pool

1. **Unified pool**: Seat credits and credit pack credits merge into a single organization-level balance; members' consumption does not distinguish the source.
2. **Deduction priority**: Credits expiring sooner are consumed first.
3. **Seat credits do not accumulate**: Seat credits unused in the current subscription month are reset to zero when the month ends; they do not carry over.
4. **Credit packs are managed per batch**: Each credit pack has its own validity period; when deducting credit pack credits, the "first to expire, first to deduct" rule applies.

## Enterprise Edition Subscription

### New Purchase of QwenWork Enterprise Edition

Flow:

1. Register the enterprise.
2. Select a billing period: 1 month / 2 months / 3 months / 6 months / 1 year / 2 years / 3 years.
3. Select the number of seats (default to the minimum); the price is calculated in real time.
4. Enter the organization name.
5. Enter the enterprise notification email (for renewal, payment, and credits reminders).
6. Confirm the order, which displays: number of seats, unit price, period, and total amount.
7. Place the order and pay via Alipay.
8. On successful payment → the organization is created automatically, the purchasing account becomes the super administrator → enter the admin console.

### Adding Seats & Renewal

#### Adding seats (takes effect immediately within the subscription period)

**Billing — prorated top-up for the remaining period**

- Newly added seats only pay for the remaining duration of the current subscription period.
- Proration formula: price and granted credits are prorated by time.
- The expiration of new seats is aligned with the main subscription (unified expiration and unified renewal).

**Credit granting — prorated grant + unified refresh from the next period**

- New seats immediately receive a prorated grant of the current month's seat credits based on "remaining days / days in the current month", which enters the credits pool.
- From the next subscription month onward, new seats are refreshed together with existing seats at 2,000 credits.

**Interaction**

- Enter the number of seats to add → the top-up price and the prorated first-period credits are displayed → confirm → pay via Alipay → seat count and credits pool update in real time.

Example: a monthly period of 30 days with 10 days elapsed; adding 2 seats:

#### Seat renewal

**Renewal methods**

- Manual renewal (default): the administrator initiates renewal manually before or after expiration.
- Auto-renewal (optional): users can opt in; the payment is charged automatically before expiration per the agreed method, and can be turned off at any time.

**Renewal rules**

- Renewal is billed by the current number of seats and the selected period.
- Upon successful renewal, the expiration time is extended by one full period, and the seat credit refresh cycle continues accordingly.
- If auto-renewal payment fails: the subscription switches to a pending-renewal state, a reminder is triggered, and expiration rules apply.

### Purchasing Add-on Credit Packs

**Tiers**

- Credit packs are available in multiple tiers: 1,500 / 5,000 / 10,000 / custom.
- Tier and quantity can be selected at each purchase.

**Rules**

- Validity: one year from successful purchase.
- Credits enter the shared credits pool immediately upon successful purchase.
- Credit packs purchased at different times each have independent validity; "first to expire, first to deduct" applies when consuming.

## Credits Pool & Credits Mechanics

### Credits inflow

- Seat credits: enter the pool on new purchase, seat addition, and each subscription-month refresh.
- Credit pack credits: enter the pool immediately upon purchase.

### Credits refresh (seat credits)

- **Unified refresh**: the whole organization's seat credits are refreshed together at the subscription-month boundary; all seats refresh to 2,000 × number of seats at the same point in time.
- **Seats added mid-period**: prorated grant for the first period, then merged into the unified refresh from the next subscription month.
- **Unused seat credits from the previous month are reset to zero at refresh** (no accumulation).

### Credits deduction

- Consumption order: seat credits (current month) → credit pack credits (in ascending order of expiry).
- Deduction occurs in real time whenever members use features that consume credits.

### Low balance & depletion

- **Low balance alert**: when the balance falls below a threshold (TBD, e.g., 10%), an in-app reminder is sent to the enterprise notification email and administrators, guiding them to purchase add-on credit packs.
- **Zero-balance blocking**: when the pool balance reaches 0, credit-consuming features are blocked, and a dialog guides the administrator to purchase credit packs or add seats; overdraft is not supported.

### Credits inquiry

- Credits pool balance and composition (seat credits / credit pack credits).
- Credit consumption details (time, member, amount consumed, remaining balance).
- Seat credit refresh records, credit pack purchase and expiry records.

## FAQ

- QwenWork Enterprise Edition is activated and managed at the organization level.
- Administrators can purchase seats based on the actual number of users, and manage seats, subscription status, and credits balance centrally in the admin console.
- Each seat includes a fixed amount of credits per month; all seat credits and additionally purchased credit packs flow into the organization's shared credits pool, which is shared by members who have been granted Enterprise Edition access in the organization.
- During use, administrators can add seats or credit packs as needed, and keep an eye on the credits balance, refresh times, and subscription expiration.
- Seat credits refresh per subscription month and do not carry over; credit packs have their own validity. Actual prices, benefits, and validity are subject to the purchase page and the relevant service agreements.