> ## Documentation Index
> Fetch the complete documentation index at: https://docs.qwenwork.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Member Management

> Add, remove, and manage organization members.

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## 1. What you can do

On the **Members** page, you can:

- view member count and seat usage;
- invite members to the organization;
- change member names, roles, and seat status;
- maintain member tags, remarks, and storage usage information;
- review organization join requests and seat requests;
- view, resend, or revoke pending invitations; and
- create and deactivate invitation links.

The tabs shown on the page depend on the organization type and whether it is connected to a corporate directory.

## 2. Members and seats

- A **member** is a user who has joined the organization.
- A **seat** is an organization entitlement assigned by an admin. A member with a seat can use organization credits.
- A **member without a seat** remains in the organization but cannot use features that consume organization credits. They can request a seat.

The top of the page shows used/total seats and the current member count. Before assigning a seat, confirm that one is available.

## 3. Find and review members

1. Open the **Members** tab.
2. Select the search button and enter a name, email address, or other contact information.
3. To filter by tags, open the filter in the **Tags** column and choose the matching mode.
4. Review each member's role, status, storage usage, tags, and remarks.
5. Use pagination to view more members.

Some enterprise members may also show a **Provider ID**, which identifies an external identity source.

## 4. Invite members

Select **Invite member** in the upper-right corner. Qwen Work offers different invitation methods based on the organization configuration.

### Single email invitation

1. Select **Single email invitation**.
2. Enter the member's email address. First and last name are optional.
3. Choose a role: super admin, team admin, or member. Available choices depend on your own role.
4. Confirm the target team.
5. Review the invitation summary and select **Send invitation**.

The global edition does not require a mainland China phone number when inviting a super admin.

### Bulk invitation link

This method is available only to enterprise organizations that are not connected to a DingTalk directory.

1. Select **Bulk invitation link**.
2. Enter the maximum number of people who can join with the link. It cannot exceed the organization's available member capacity.
3. Optionally enter a name, such as “September new hires.”
4. Select **Create link**.
5. Copy and share the link with the intended members.

After a person verifies their identity through the link, the request appears under **Pending approvals**. Once approved, the person joins the organization without a seat.

### Corporate directory invitation

If the organization is connected to a DingTalk directory, selecting **Invite member** opens the directory picker:

1. Select members from the corporate directory. You can select up to 100 people at a time.
2. Review the selected list.
3. Assign a role to each member.
4. Submit the invitation.

## 5. Manage pending invitations

Open **Pending invitations** to view invitations that have not yet been accepted.

- Use search to find an invitee.
- Select **Resend** to send the invitation email again.
- Select **Revoke** to invalidate the invitation.
- Review the invitation time, expiration, role, and remark.

If the email address is incorrect, revoke the invitation and create a new one rather than repeatedly resending it.

## 6. Review organization join requests

**Pending approvals** is available to enterprise organizations and contains requests created through invitation links.

### Review one request

1. Verify the applicant's name, email address, target team, and invitation link.
2. Select **Approve** or **Reject**.
3. An approved applicant becomes an organization member without a seat.

### Review requests in bulk

1. Select **Batch select**.
2. Select requests, or select all results in the current scope.
3. Select **Approve** or **Reject**.
4. In the confirmation dialog, review the actual number of requests and any skipped items.
5. Confirm the action.

## 7. Review seat requests

Members without seats can request one. Process these requests under **Seat requests**:

1. Review the member, team, request time, and remark.
2. Select **Assign seat** to approve, or select **Reject**.
3. Use **Batch select** to process multiple requests together.

Before approval, confirm that a seat is available. If not, ask a super admin to purchase or add seats under **Subscription**.

## 8. Edit a member

1. Find the member in the list.
2. Select **Edit**.
3. Change the first name, last name, or role as allowed.
4. Select **Save changes**.

Roles follow this hierarchy:

```text
Super admin > Team admin > Member
```

Admins can edit themselves, but cannot manage another admin at the same or a higher level. A team admin cannot change a super admin or another team admin.

## 9. Assign or reclaim seats

### One member

1. Open the member's edit dialog.
2. Under **Seat**, select **Assign seat** or **Reclaim seat**.
3. Wait for the status to update.

### Multiple members

1. Select **Batch select** in the member list.
2. Select members, or select all results in the current search scope.
3. Select **Assign seat** or **Reclaim seats**.
4. In the confirmation dialog, review the actual member count and any skipped members.
5. Confirm the action.

Reclaiming a seat keeps the person in the organization, but they can no longer use features that consume organization credits.

## 10. Manage tags and remarks

### Tags

- Select the tag area in a member row to add or remove tags.
- In batch mode, select **Batch tags** to update explicitly selected members.
- Batch tag editing is unavailable when all search results are selected. Select the target members individually instead.

### Remarks

Select the remark area to add internal context. Do not store passwords, secrets, or other sensitive information in remarks.

## 11. Remove a member

1. Select **Remove member** from the member list or edit dialog.
2. Review the confirmation message.
3. Confirm removal.

The member loses access to organization resources. An admin cannot remove themselves or remove a super admin.

## 12. Manage invitation links

Under **Invitation links**, you can:

- review total, used, and remaining capacity for active links;
- select **Copy** to copy a link again;
- deactivate a link immediately; and
- select **Show inactive links** to view used-up, expired, or deactivated links.

A deactivated link cannot be restored. Create a new link if more invitations are needed.

## 13. Troubleshooting

### The invitation action is unavailable or shows Retry

The page may still be loading the organization invitation configuration, or loading may have failed. Wait for it to finish. If **Retry invitation settings** appears, select it to reload.

### A member joined but cannot use organization credits

Check whether the member has **No seat assigned**, and assign a seat if needed.

### You cannot edit an admin

You can manage only other members below your own role level. Contact an organization super admin to manage an admin at the same or a higher level.

### Invitation links are missing

Invitation links are available only to enterprise organizations that are not connected to a DingTalk directory. Use the corporate directory invitation flow when a directory is connected.

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[Previous: Subscription](/enterprise/subscriptions) · [Back to overview](/enterprise/admin-overview) · [Next: Credits](/enterprise/credits)