Enterprise Edition Subscription

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Overview

• Enterprise seats: per-person subscription entitlements. Each seat includes 2,000 credits per month.
• Enterprise add-on credit packs: one-time purchased credit packs, valid for one year.

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Key Concepts

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Product Structure & Credits Pool Model

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Structure Overview

QwenWork Enterprise Edition (Organization)
├── Enterprise seats (N × Enterprise Standard)
│     └── 2,000 credits per seat per subscription month  ┐
│                                                         ├──> Shared credits pool (organization-wide balance)
└── Enterprise add-on credit packs (multiple tiers, one-year validity) ┘

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Credit Attribute Comparison

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Core Rules of the Credits Pool

1. Unified pool: Seat credits and credit pack credits merge into a single organization-level balance; members' consumption does not distinguish the source.
2. Deduction priority: Credits expiring sooner are consumed first.
3. Seat credits do not accumulate: Seat credits unused in the current subscription month are reset to zero when the month ends; they do not carry over.
4. Credit packs are managed per batch: Each credit pack has its own validity period; when deducting credit pack credits, the "first to expire, first to deduct" rule applies.

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Enterprise Edition Subscription

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New Purchase of QwenWork Enterprise Edition

1. Register the enterprise.
2. Select a billing period: 1 month / 2 months / 3 months / 6 months / 1 year / 2 years / 3 years.
3. Select the number of seats (default to the minimum); the price is calculated in real time.
4. Enter the organization name.
5. Enter the enterprise notification email (for renewal, payment, and credits reminders).
6. Confirm the order, which displays: number of seats, unit price, period, and total amount.
7. Place the order and pay via Alipay.
8. On successful payment → the organization is created automatically, the purchasing account becomes the super administrator → enter the admin console.

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Adding Seats & Renewal

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Adding seats (takes effect immediately within the subscription period)

• Newly added seats only pay for the remaining duration of the current subscription period.
• Proration formula: price and granted credits are prorated by time.
• The expiration of new seats is aligned with the main subscription (unified expiration and unified renewal).

• New seats immediately receive a prorated grant of the current month's seat credits based on "remaining days / days in the current month", which enters the credits pool.
• From the next subscription month onward, new seats are refreshed together with existing seats at 2,000 credits.

• Enter the number of seats to add → the top-up price and the prorated first-period credits are displayed → confirm → pay via Alipay → seat count and credits pool update in real time.

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Seat renewal

• Manual renewal (default): the administrator initiates renewal manually before or after expiration.
• Auto-renewal (optional): users can opt in; the payment is charged automatically before expiration per the agreed method, and can be turned off at any time.

• Renewal is billed by the current number of seats and the selected period.
• Upon successful renewal, the expiration time is extended by one full period, and the seat credit refresh cycle continues accordingly.
• If auto-renewal payment fails: the subscription switches to a pending-renewal state, a reminder is triggered, and expiration rules apply.

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Purchasing Add-on Credit Packs

• Credit packs are available in multiple tiers: 1,500 / 5,000 / 10,000 / custom.
• Tier and quantity can be selected at each purchase.

• Validity: one year from successful purchase.
• Credits enter the shared credits pool immediately upon successful purchase.
• Credit packs purchased at different times each have independent validity; "first to expire, first to deduct" applies when consuming.

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Credits Pool & Credits Mechanics

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Credits inflow

• Seat credits: enter the pool on new purchase, seat addition, and each subscription-month refresh.
• Credit pack credits: enter the pool immediately upon purchase.

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Credits refresh (seat credits)

• Unified refresh: the whole organization's seat credits are refreshed together at the subscription-month boundary; all seats refresh to 2,000 × number of seats at the same point in time.
• Seats added mid-period: prorated grant for the first period, then merged into the unified refresh from the next subscription month.
• Unused seat credits from the previous month are reset to zero at refresh (no accumulation).

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Credits deduction

• Consumption order: seat credits (current month) → credit pack credits (in ascending order of expiry).
• Deduction occurs in real time whenever members use features that consume credits.

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Low balance & depletion

• Low balance alert: when the balance falls below a threshold (TBD, e.g., 10%), an in-app reminder is sent to the enterprise notification email and administrators, guiding them to purchase add-on credit packs.
• Zero-balance blocking: when the pool balance reaches 0, credit-consuming features are blocked, and a dialog guides the administrator to purchase credit packs or add seats; overdraft is not supported.

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Credits inquiry

• Credits pool balance and composition (seat credits / credit pack credits).
• Credit consumption details (time, member, amount consumed, remaining balance).
• Seat credit refresh records, credit pack purchase and expiry records.

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FAQ

• QwenWork Enterprise Edition is activated and managed at the organization level.
• Administrators can purchase seats based on the actual number of users, and manage seats, subscription status, and credits balance centrally in the admin console.
• Each seat includes a fixed amount of credits per month; all seat credits and additionally purchased credit packs flow into the organization's shared credits pool, which is shared by members who have been granted Enterprise Edition access in the organization.
• During use, administrators can add seats or credit packs as needed, and keep an eye on the credits balance, refresh times, and subscription expiration.
• Seat credits refresh per subscription month and do not carry over; credit packs have their own validity. Actual prices, benefits, and validity are subject to the purchase page and the relevant service agreements.