Subscription Management

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1. What you can do

On the Subscription page, you can:

• view the current organization plan, term, and seat usage;
• purchase seats or add seats to an existing plan;
• view available credits and purchase credit packs;
• renew the current subscription;
• view orders, continue payment, or void unpaid orders; and
• open Alibaba Cloud to manage payment methods or request invoices.

If Subscription is not in the navigation, confirm that you are an organization super admin and that you are in an enterprise workspace.

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2. View the current subscription

In Current subscription, review: If there is no active subscription, the page shows the free plan and provides a Purchase seats action.

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3. Purchase or add seats

1. In Current subscription, select Purchase seats or Add seats.
2. Follow the page instructions to choose the quantity and subscription term.
3. Verify the product, amount, currency, and organization.
4. Submit the order and complete payment in the secure cashier page.
5. Return to Subscription and confirm that the plan and total seat count have been updated.

Before buying more seats, review current seat usage on the Members page to avoid duplicate purchases.

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4. View and purchase credits

The Available credits section shows the organization's current usable credits and the end date of the current subscription cycle. To purchase a credit pack:

1. Select Buy credit pack.
2. Choose the required pack.
3. Verify the order amount and currency.
4. Complete payment.
5. Return to the page and confirm that available credits have increased.

Credits included with seats refresh when the next subscription cycle begins. A credit balance is not the same as a member allowance: the balance is what the organization can actually spend, while an allowance is a usage limit set by an admin.

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5. Renew the subscription

1. In Renewal settings, confirm that the plan uses manual renewal.
2. Select Renew now.
3. Verify the renewal term, seat count, and amount.
4. Complete payment.
5. Return to the page and confirm the new expiration date.

If Renew now is unavailable, the current plan may not support renewal on this page, or the subscription information may still be loading.

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6. Manage payment methods

The global edition provides Manage payment methods in the upper-right corner:

1. Select Manage payment methods.
2. Alibaba Cloud Billing Account opens in a new window.
3. Add, change, or review cards and other supported payment methods.
4. Return to Qwen Work when finished.

If the page does not open, allow pop-ups from qwenwork.ai.

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7. View and manage orders

The Order information section shows:

• order ID and product name;
• order type, such as new purchase, upgrade, or renewal;
• payment status;
• creation and payment/activation times; and
• amount and available actions.

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Continue payment

1. Find an order with Unpaid status.
2. Select Pay.
3. Complete card payment in the secure cashier page.
4. Return to Qwen Work and select I have completed payment, or wait for the page to update automatically.
5. Confirm that the order status changes to paid.

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Void an order

1. Find an unpaid order you no longer need.
2. Select Void.
3. Verify the order ID and confirm.

A voided order cannot be restored. Create a new order if the purchase is still required.

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8. Request an invoice

1. Select Invoice in the order section.
2. Alibaba Cloud's invoice page opens.
3. Select eligible orders and enter the invoice information.
4. Submit the request as instructed by Alibaba Cloud.

Invoice requests, billing profiles, and delivery status are managed on Alibaba Cloud.

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9. Troubleshooting

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Payment is complete but the order is still unpaid

• Confirm that the transaction completed in the payment window.
• Select I have completed payment in the payment dialog.
• Refresh the Subscription page.
• Do not create multiple identical orders while payment status is still being confirmed.

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Purchase or renewal actions are missing

Confirm that the current account is an organization super admin and that the organization has a manageable subscription plan.

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The payment page does not open

Allow new windows from qwenwork.ai, and confirm that your browser or corporate network is not blocking Alibaba Cloud Billing.

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Credits do not update immediately

Payment and credit activation may take a short time to synchronize. Refresh the page. If a paid order does not update after an extended period, record the order ID and contact support.

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